{"id":24510,"date":"2024-10-16T12:29:04","date_gmt":"2024-10-16T12:29:04","guid":{"rendered":"https:\/\/magventure.com\/us\/?page_id=24510"},"modified":"2025-03-11T09:01:45","modified_gmt":"2025-03-11T09:01:45","slug":"support","status":"publish","type":"page","link":"https:\/\/magventure.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n
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global service and support<\/p>

Always close to you<\/h1>

No matter where you are located in the world and what technical challenge you may encounter,
we are ready to support you and your MagVenture TMS system with our qualified and professional network of distributors. <\/p><\/div><\/div><\/section>\n\n\n\n

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You are never left alone<\/span>

Global support<\/h2>\n

<\/p>\n\n\n\n

MagVenture primarily operates via local distributors. They are highly skilled and dedicated to providing the best possible global support for our products.<\/p>\n\n\n\n

If you have any product related questions or if you experience technical issues, you can find a local MagVenture distributor here. Should you be unable to retrieve a local distributor – or if a local distributor is not able to assist you, then you are always welcome to contact us.<\/p>\n\n\n\n

In order for us to help you the best way possible, please provide clear information regarding the device type, serial number and software versions – as well as a thorough description of the problem.<\/p>\n\n\n\n

We strive to return to you as soon as possible, usually within a few working days.<\/p>\n<\/div><\/div><\/section>\n\n\n\n

Support FAQ<\/p>

Get going<\/h2><\/div>
\n

How does it work?<\/p>

For any product-related inquiries or technical issues, you may refer to our website to locate a MagVenture subsidiary or distributor in your area. In the event that a local distributor cannot be retrieved or fails to provide adequate assistance, please do not hesitate to contact us directly. Our team is always available to provide prompt and reliable assistance to ensure your satisfaction with our products.
To assist you in the best possible way, we kindly request that you provide us clear and precise information about your device, including the type, serial number, and software versions. Also, give us a detailed explanation of the issue you’re experiencing. This will help our team diagnose and address any problems with our product quickly and accurately.<\/p><\/div><\/div>\n\n\n\n

Where do I find a local MagVenture subsidiary or distributor?<\/p>

Find a MagVenture subsidiary or distributor in your area here<\/a><\/p><\/div><\/div>\n\n\n\n

What should I do if a MagVenture product is not working properly and\/or it requires repair or replacement?<\/p>

Before a repair, we need to check if your warranty is still valid before proceeding. If it is still active, check the terms and conditions to see which repairs are covered. If your warranty has expired or does not cover the repair, the price will depend on how complex the repair is. To get an idea of how much it will cost, we suggest you get a quote from the local MagVenture subsidiary or distributor. This will give you a better understanding of the potential costs of the repair.<\/p><\/div><\/div>\n\n\n\n

How can I find the device type and serial number?<\/p>

Each MagVenture stimulator has a silver label on the back and each coil has a silver label on the orange coil connector. The silver tag contains important information about the device, such as device type (REF), serial number (SN xxx) and part number (P\/N). Should the silver tag, for any reason, not be available, you can always find the stimulator device type on your invoice or in the stimulator service menu.
In the service menu on the stimulator, the system information is also available. System information is displayed on the left side of the screen. This displays information about the MagPro model, serial number and software versions. For further instructions on the device, see relevant Instructions for use (IFU), where you can find comprehensive instructions and guidelines.
For additional information about the device, kindly visit our product page<\/a> where you will find details on product specifications, technical data and other relevant information. Information on devices and accessories can also be found in our product catalog.<\/p><\/div><\/div>\n\n\n\n

How can I find the software version?<\/p>

In the service menu on the stimulator, relevant system operating software versions will be listed as GUI, PIC 1, PIC2, Nimbus software versions. For further instructions on the device, see Instructions for use (IFU), where you can find comprehensive instructions, guides and other relevant information. To obtain an overview of supported coils and software versions we refer to the Magnetic Stimulation Accessories Catalogue.<\/p><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n

<\/div>
\"\"<\/div>
Talk to a TMS expert<\/span>

Get in contact with MagVenture<\/h2>\n

<\/p>\n\n\n\n

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Contact<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":24620,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"[]"},"class_list":["post-24510","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"hide_navigation":false,"navigation_color":"white-text","theme_color":"theme-color-dark-blue","hide_footer_instagram":false},"yoast_head":"\nSupport - MagVenture US<\/title>\n<meta name=\"description\" content=\"No matter your location, our global service and support team is here for you. 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